If you need help with resolving your Wi-Fi connectivity issues, you may download the RouteThis diagnostic tool on your mobile device using the links below and follow the instructions provided in the app.

Ion™ Black System Control

Product Information
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DOWNLOADS
Ion™ Home Mobile App for iOS^®
Ion™ Home Mobile App for Android^®
Ion™ Home Mobile App for Desktop
RouteThis App for iOS^® (Use code CARR to download) open_in_new Opens in new window
RouteThis App for Android^® (Use code CARR to download) open_in_new Opens in new window

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Ion™ Gray Smart Thermostat

Product Information

DOWNLOADS
Ion™ Home Mobile App for iOS^®
Ion™ Home Mobile App for Android^®
Ion™ Home Mobile App for Desktop
RouteThis App for iOS^® (Use code CARR to download) open_in_new Opens in new window
RouteThis App for Android^® (Use code CARR to download) open_in_new Opens in new window

Observer^® System Control

Product Information
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DOWNLOADS
My Observer^® Mobile App for iOS^®
My Observer^® Mobile App for Android^®
My Observer^® Mobile App for Desktop
RouteThis App for iOS^® (Use code CARR to download) open_in_new Opens in new window
RouteThis App for Android^® (Use code CARR to download) open_in_new Opens in new window

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